DELIVERY & SHIPPING POLICY

 

DELIVERY LOCATIONS

 

Knittingarden make deliveries in both Australia & World wide.

 

Your delivery method is made by Australia Post your order can be delivered to PO Boxes.  

 

PROCESSING YOUR ORDER

 

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

 

Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..

 

TRACKING ORDERS

 

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact us of tracking at knittingardenn@gmail.com

 

International orders are sent with Standard Airmail service.  This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally

 

DELIVERY TIMES

 

Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 10-14 days (sometimes a bit more).

 

IMPORTANT: Please check that all items received are 

what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us same day of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

 

Some items are taking a little longer than usual right now due to ongoing COVID-19 restrictions.

 

PRICES AND PAYMENT

 

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

 

Standard Tracked Shipping |  Australia wide $9.15

 

Express Tracked Shipping | Australia Wide

500gr to 1kg  $12.50

1kg to 3 kg $15.75

 

Free Shipping (standard tracked) on ALL order over $150 | Australia Wide

 

International Shipping Rates | $26 

 

ORDERS SENT TO AN AUSTRALIAN ADDRESS

 

Free delivery (Australia wide) for orders over $150

Orders under $150 are sent at a standard postage as calculated at checkout

 

ORDERS SENT OUTSIDE AUSTRALIA

 

Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Knittingarden uses Standard Air Postage which includes tracking. 

 

If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.

 

You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Knittingarden accepts Visa, Mastercard and PayPal 

Free postage over $150 is for parcels sent to an  Australian address only

 

Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Knittingarden is not liable to pay such fees and is not responsible for the rejection of your parcel.

 

REFUNDS AND RETURNS

 

Only items purchased on the Knittingarden website can be returned to knittingarden.com for refund or exchange.

 

All products that are on sale can not be exchanged or be refunded for. Once a sale item is purchased, the sale is final.

 

We accept returns and refunds for faulty items, in this case we will cover postage both ways. The refund will be made within 14 days of product being returned to us in the same form as the original payment. 

 

All exchange or change of mind returns MUST be returned in its original unused, unworn and unwashed condition with tags still attached (if applicable). Postage back to us for an item to be exchanged is the responsibility of the customer. The new item to be exchanged will be shipped within 48hrs of us receiving the incorrect item and is also the responsibility of the customer.

 

Should you make an error when ordering online, knittingarden will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.The new item to be exchanged will be shipped within 48hrs of us receiving the incorrect item and is also the responsibility of the customer.

 

CONTACT US

 

ADDRESS:

15 John Storey Court,

Park Ridge, 

4125/QLD 

AUSTRALIA 

 

PHONE: 0479030074